Apparel, Billing, and cancellation policies
Clothing and Shoes
Booking and Billing Policies
We ask that all clients training inside of Precision Training bring clean shoes to change into once inside. We have shoe trays available for your outdoor shoes until your session is over, and we offer shoe racks for clients who wish to leave their shoes at the gym between sessions.
Clothing should not contain profane or offensive images, language, or innuendoes. We ask that you respect any and all types of people who may choose to train at Precision Training with a humble, hungry, and happy attitude.
1-on-1 and Small Group Training (4-on-1)
In order to promote consistency and predictability with your schedule and our trainer capacity, 4, 8, or 12 1-on-1 training sessions will be purchased on an automatic 28 day billing cycle, except in the event the client prefers to utilize the Pay as You Go (PAYG) option. If sessions are paid in full (PIF) for 12 months, the expiration date will be 364 days from the date of purchase. Note that the PIF option is only available to clients purchasing their first pack of credits or in the case of an exclusive offer.
If you will be absent for more than 10 consecutive days in your billing cycle due to sickness or travel, you may contact Joanna Merrill no less than 14 days prior to your absence. At that time, you will agree to a return date and your session expiration clock will resume on that date.
If you are absent for less than 10 days in your billing cycle due to sickness, travel, or personal obligations, you may make up any number of sessions in the remaining weeks in your billing cycle. This is subject to trainer availability, and although we will do our best to accommodate, trainers are not required to extend their hours or reorganize their schedule to accommodate.
In the event a session is canceled for any reason within 12 hours of the scheduled session time, the credit for that session will be forfeited.
If the trainer and client are able to agree upon a rescheduled session time within the same calendar week (Mon - Sat) for a late cancel, the client may retain that credit and use it for the rescheduled session. This is subject to trainer availability, and although we will do our best to accommodate, trainers are not required to extend their hours or reorganize their schedule to accommodate.
In the event that a Small Group training client must cancel their session (regardless of the cancellation window), the rest of the group may continue with that scheduled session for their agreed-upon session cost.
In the event you wish to cancel your agreement or adjust your service utilization, you will contact Joanna Merrill no less than 30 days prior to your next billing date to schedule your exit interview and/or discuss the next steps in your journey.
Large Group Training
In order to promote consistency and predictability with your schedule and our trainer capacity, 12 Large Group Training sessions will be purchased on an automatic 28 day billing cycle, except in the event the client prefers to utilize the Pay as You Go (PAYG) option.
We may only pause your Large Group Training membership if you will be absent for more than 21 consecutive days in your billing cycle. To pause your membership, please contact Joanna Merrill no less than 14 days prior to your absence. At that time, you will agree on a return date and your membership will resume on that date.
If you are absent for less than 21 days in your billing cycle due to sickness, travel, or personal obligations, you may make up any number of sessions in the remaining weeks in your billing cycle. This is subject to class availability, and although we will do our best to accommodate, trainers are not required to expand the class size to accommodate.
In the event a session is canceled for any reason within 2 hours of the scheduled session time, the credit for that session will be forfeited.
In the event you wish to cancel your membership or change your service utilization, you will contact Joanna Merrill no less than 30 days prior to your next billing date to schedule your exit interview and discuss the next steps in your journey.
Self-Directed Training
In order to promote consistency and predictability with your schedule and our trainer capacity, 12 Self-Directed Training sessions will be purchased on an automatic 28 day billing cycle, except in the event the client prefers to utilize the Pay as You Go (PAYG) option.
We may only pause your Self-Directed Training membership if you will be absent for more than 21 consecutive days in your billing cycle. To pause your membership, please contact Joanna Merrill no less than 14 days prior to your absence. At that time, you will agree on a return date and your membership will resume on that date.
If you are absent for less than 21 days in your billing cycle due to sickness, travel, or personal obligations, you may make up any number of sessions in the remaining weeks in your billing cycle. This is subject to session and gym space availability, and although we will do our best to accommodate, trainers are not required to expand the class size to accommodate.
In the event a session is canceled for any reason within 2 hours of the scheduled session time, the credit for that session will be forfeited, unless rescheduled within the same calendar week. This is subject to session and gym space availability, and although we will do our best to accommodate, we cannot guarantee availability on any given day or time.
In the event you wish to cancel your membership or change your service utilization, you will contact Joanna Merrill no less than 30 days prior to your next billing date to schedule your exit interview or discuss next steps in your journey.
Self-Directed Training sessions will be available Monday through Friday between the hours of 10 am and 3 pm, and Saturdays between the hours of 7:30 am and 1 pm.